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FAQ

Which precious metal is right for me?
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We want to make choosing a metal easy and approachable! All Gold Vermeil Jewelry comes with a 14K Gold Filled Chain which is the most elegant yet durable option outside of Solid Gold. All Sterling Silver pieces comes with a Sterling Silver chain that is will tarnish and water resistant due to the plating and finishing techniques we use. These are truly pieces you can live in.

Here's a quick guide and some care tips for each metal type. 

Sterling Silver: Our pieces are made with 925 sterling silver which means 92.5% pure silver. These pieces are made to be worn often,and can certainly handle every day wear. With good care, these pieces will last for years. They can handle the elements and a little sweat. However, these pieces are best kept away from prolonged exposure to water and harsh chemicals like chlorine. 

Sterling Silver Care Tips: To slow down the aging of your pieces, clean them regularly and store them in a cool, dry place. Use warm water to wash your jewelry items gently, then dry them with a soft cloth. Polishing your pieces regularly also helps extend their life. 

14K Gold Vermeil: Great every day gold pieces that won't turn your skin green (ever!) but offer a more approachable price. Gold Vermeil is the technical term for sterling silver dipped in a thick layer of 14K Gold. This is not your usual gold plating. Gold Vermeil is at minimum 2.5 microns thick, which makes these pieces last a lot longer than your standard plated pieces. We use the process of electroplating and ensure that each piece is built to last.

14K Gold Vermeil Care Tips: A little sweat and water is totally fine but an every day long swim in the pool or ocean will cause the pieces to oxidize more quickly. To clean your pieces wash them off with a small amount of gentle dish soap or non-chemical soap and warm water. Rinse them well and use a  jewelry cloth to dry and polish. Gently rub the surface in a circular motion before putting the pieces away. 

14K Solid Gold: Beautiful yet durable, this is the material the line was designed for. These investment pieces are designed for a lifetime of everyday wear. Go ahead, take a shower, the gym and take a dip into the ocean with The World. Solid gold is a precious metal that will not oxidize or discolor. we chose 14K gold because scratches less and doesn’t bend or wear easily as 18k.

14K Solid Gold Care Tips: These pieces are made to be with you for a lifetime. While 14K gold pieces are made to last, they appreciate a little love. To care for your 14K gold pieces, add a few drops of mild dish-washing liquid to a bowl filled with two cups of warm water. Drop your pieces into the solution and soak them for about 20 minutes. Gently scrub each piece with a soft-bristle toothbrush before drying with a soft cloth. 

Jewelry Made For An Active Lifestyle
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Our jewelry pieces are made to be lived in. We thought about each element of each piece and created designs that are beautiful yet durable. 

Each piece is made using only precious metals and we take quality seriously. We sourced chains and other elements of each piece specifically to be able to not only meet our design standards but our functionality standards as well.  All of the metal variants will have different care instructions to extend the lifetime of the pieces, however all are made to be pieces you'll treasure for a long time to come.

Shipping & Delivery
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Each item ships within 1-2 Business Days. We're working hard to get you your pieces as quickly as possible.

We're shipping worldwide.

Standard Domestic Shipping: $10.00

The World Collection & Girls Going Global
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Travel changed Kira's life and this collection gives us all a chance to pay it forward to do the same for young women of color.  10% of the proceeds from each purchase of a Special Edition: The World Collection piece will be donated to Girls Going Global.  By purchasing a piece you are empowering and supporting young women through their passport to the world program. 

Girls Going Global (GGG) is a non-profit organization with a mission to empower underserved girls ages 13-17 through travel and cultural exchange. GGG provides global leadership programming to high school-aged girls to broaden their experiences and cultural perspectives. GGG has impacted over 1,000 girls around the U.S. and abroad and has graduated over 160 global girls from its programs since August 2012 while continuing to provide opportunities for girls to expand themselves as global citizens.

The passport to the world program specifically provides domestic cultural immersion experiences for enrolled students and school sites to engage in one-day workshops, semester-long programming or year-round programming. Students also have access to receive a passport free-of-charge through participation. To date, over 300 girls have received passports and we hope to support many more to come.

To learn more about the organization's mission and impact visit or to donate directly visit their website, GirlsGoingGlobal.org

The Earth Collection & Tree People
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10% of proceeds from The Earth Collection will go to Tree People, an environmental nonprofit organization based in California whose mission is to inspire, engage and support people to take personal responsibility for the urban environment, making it safe, healthy, fun and sustainable.

Return Policy
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Each piece is made to order with love and for the safety of all during current pandemic circumstances we will not be taking returns.

While we are not currently taking returns, we are here to help. If you have any issues with your order please contact us. 

Want to know anything else?
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Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

Still have more questions? Feel free to reach out to us here!

What is our Limited Warranty?
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Our pieces are built to last and made to be lived in. If you've had your piece for less than 6 months and it breaks or tarnishes, we will repair it or replace it, free of charge.

For questions, email us at info@madebykwest.com with your order number, order date and photos of the piece you want to fix.